When using our website or purchasing our products, you must comply with the terms and conditions outlined below:
- You agree to use this website only for personal, educational, or commercial purposes and commit to keeping all sensitive information, such as your billing address, shipping location, and security policy, confidential. You also pledge not to share your account details with any third parties.
- You understand that some products advertised on this website may have negative effects on your health and lead to undesirable side effects.
- You confirm that you are 18 years of age or older (for customers in Europe) or 21 years of age or older (for customers in the US).
- You assert that you have no intention of causing harm to anyone or any entity through your use of this website and are only using it for commercial purposes.
- You agree to communicate with the website’s administrators in a respectful and culturally sensitive manner.
- You certify that you are not working with law enforcement or affiliated with any law enforcement agency.
1. JURISDICTION
- Idealroids.com website will handle all personal data collected in compliance with European law. The website is committed to safeguarding client information and will not disclose it, even if requested by foreign authorities.
- It is your responsibility to ensure that purchasing pharmaceutical drugs over the Internet is legal in your jurisdiction.
2. QUALITY OF THE PRODUCT
- We subject all products to rigorous testing before acquiring them. The manufacturer provides a guarantee of quality and authenticity, and we take measures to ensure their protection.
- If you encounter any issues with product quality, please contact the website administrator promptly by submitting a support ticket. Please provide a detailed description of the problem and, if necessary, include relevant images.
- If you have an allergy to any ingredient in a product you purchased from us and have already used it, we recommend seeking advice from your physician as we are not qualified to provide medical advice in such situations.
3. PLACING AN ORDER
Please carefully review the ordering guidelines before submitting your order. Once you submit your order, it will be inactive until payment is completed.
We will begin processing your order within 24 hours of receiving payment.
CANCELING AN ORDER
You may cancel and remove your order at any time, provided it has not been submitted to us. If you have already made a payment or we have activated the order, please submit a support ticket through our contact page to request cancellation.
ORDERING THE WRONG PRODUCTS
If you accidentally order products you do not need and fail to inform us before the shipment release date, we cannot reship the appropriate products to you. As orders do not reserve items in stock, if the time between placing and paying for the order exceeds one week, please submit a support ticket through our contact page to confirm the availability of the ordered products.
Placing an order locks in the price. If the order remains unpaid in the system and the current live price changes before payment, you will still be charged the original amount quoted in your order.
BULK DISCOUNTS
If you want to purchase multiple products, but the total quantity of each item does not meet the bulk discount criteria, please place an order and contact us to negotiate a reduced price in line with our marketing policy.
YOUR ORDER STATUS
You can track the status, contents, and other details of your order at any time by accessing your order history in the “My Account” section of our website.
ORDER CODES AND TRACKING NUMBERS
Please do not confuse your order number with the mail tracking code linked to your transaction, as they serve different purposes.
4. SHIPPING
SHIPPING METHODS
We ship packages via regular airmail from Europe. The package will be flown to your country and then transported overland to your address. We only provide international shipping and do not offer domestic shipping.
EXPECTED DELIVERY TIME
Orders are processed within 1-5 days of receiving payment and shipped. Once your package has been shipped, you will receive an email informing you of the expected delivery date. This information is also available in your order history, which can be accessed in the “My Account” section of the website. The standard delivery time is 7 to 20 days, but please be aware that expected delivery dates are provided by the mail service and may vary by 3-5 days. Shipping delays may occur as the mail service is beyond our control.
BILLING AND MAILING ADDRESSES
Your billing and shipping addresses can be different. Your mailing address must be valid and accessible for at least 40 days. If you want to send an order to multiple addresses, you must create separate orders and provide the relevant addresses. However, you will only be charged for shipping once.
SHIPPING DELAYS
Please inform us if a parcel is delayed for more than 15 days. Minor delays are normal due to the mail service’s inconsistency. Technical problems may also cause shipping delays, but we will address these issues. If an order is held up in our warehouse for more than 7 days, please submit a support ticket and request compensation. We may credit your account for future purchases in such cases.
RECEIVING YOUR PACKAGE
As items are stored in various warehouses worldwide, we may divide orders into multiple shipments, resulting in different shipping dates for each package. You may receive separate packages for your order. After receiving each package, please log in to the website, access your order history, and indicate the number of items received next to each product in that package. Then click “accept” to inform us that the package has been delivered.
5. OUR RESHIPPING POLICY
INDIVIDUAL ITEMS IN YOUR PACKAGE
Missing Items from Your Order: If your order is incomplete, please inform our customer service representative, who will assess the situation and compensate you accordingly.
Incorrect Items in Your Package: If you receive the wrong product, we will compensate you by reshipping the correct product.
Damaged Items in Your Package: If a product is damaged during shipment and is unusable, please report it by submitting a support ticket with a photograph of the damaged product, labels, and packaging. Our support team will evaluate the situation and assist you with compensation.
MISSING PACKAGES
If a package goes missing due to an incorrect address provided by you, we will not reship it. If you have changed your address (e.g., moved to a different residence) before the scheduled delivery date, and the expected delivery date has passed by 30 days, you must arrange for someone to receive the shipment at your previous address. Otherwise, we will only refund 50% of the package’s value. If the package is missing 30 days after the scheduled delivery date, report it as missing and provide us with the package and order ID, as well as a new address for reshipment.
LOST PACKAGES
If a package is more than 30 days overdue, it is considered lost. Please notify us no later than the 15th day after the scheduled delivery date if you experience a delay. Minor delays are considered normal due to inconsistencies in the mail service.
PACKAGES SEIZED IN TRANSIT
If your package is seized, and you receive a confiscation letter, scan or take a photo of it and submit a support ticket via our contact page. Once the letter is assessed, we will need a new address for reshipment to avoid further issues. If you refuse to provide a new address, we will still reship, but we cannot guarantee successful delivery, and we will not reship for free a second time.
OUT-OF-STOCK ITEMS
If the items to be reshipped are out of stock, you have two options: wait for the stock to be replenished or accept an alternative brand or product at the same cost as the original items.
6. PRODUCT RETURNS
- As the sender’s address on the package sent to you is false, we will not receive it if the package is returned to the sender.
- If you need to return products for any reason, please submit a support ticket and speak with our customer service representative. They will assist you with the return process and provide further instructions.